The Business
After nearly 18 years of ownership, Stacey and Mario Mastroianni made the decision to sell their well-established café. Having originally operated as Michel’s Patisserie, they successfully evolved the business into an independently owned café when the franchise ceased operating, creating a loyal customer base and a strong local reputation.
The business was purchased by local family Mehmet and Kyann Agdiran, who are excited to continue serving the community while building on the café’s strong foundations.
The Challenge
For many hospitality business owners, selling isn’t just about completing a transaction; it’s about ensuring customers, staff and the new owners are set up for long-term success.
Stacey and Mario wanted to leave the business, knowing their loyal customers would feel comfortable with the change and that the new owners would be warmly welcomed from day one.
The Solution
Working alongside GSE Hospitality Brokers’ Tim Beard, the vendors implemented a thoughtful transition strategy that went beyond the sale itself.
Before handover, Stacey and Mario organised a community farewell event at the café, providing complimentary food and drinks for customers while introducing Mehmet and Kyann as the new owners.
The event allowed customers to thank the outgoing owners for nearly two decades of service while meeting the new owners in a relaxed and welcoming environment.
The Outcome
The farewell celebration created a positive handover for everyone involved.
Customers embraced the transition, the new owners were able to build relationships with the café’s loyal customer base from the outset, and Stacey and Mario were able to confidently pass on the business they had spent 18 years building.
It’s a great example of how a successful business sale doesn’t end at settlement. With the right planning and support, a well-managed transition can preserve goodwill, strengthen customer confidence and set new owners up for success from day one.
Thinking About Selling?
Every business sale is different, but careful planning can make all the difference. Whether you’re preparing to retire, move on to your next venture or simply explore your options, GSE Hospitality Brokers can help you achieve a successful outcome, not just at settlement, but well beyond it. Get in touch to make a change.
