Here are some of the things that you will need to transfer/cancel on or before settlement.

You can pre arrange a lot of this before settlement but we would suggest that you only fully transfer details after settlement has been confirmed.

Phone Line

Transferring a business landline from one person to another is a straightforward process if you follow these simple steps:

  1. Contact your service provider: The first step is to contact your service provider and inform them that you wish to transfer the landline. They will advise you on the necessary steps you need to take.
  2. Obtain written consent: You will need to obtain written consent from the current owner of the landline to transfer the service to the new owner. The consent should include details such as the name of the new owner and their contact information.
  3. Submit the transfer request: Once you have obtained written consent, you need to submit a transfer request to your service provider. You will need to provide details such as the account number, service address, and the new owner’s details.
  4. Pay any outstanding balances: If there are any outstanding balances on the account, you will need to settle them before the transfer can be completed.
  5. Wait for the transfer to be processed: After submitting the transfer request and settling any outstanding balances, you will need to wait for the transfer to be processed. This can take anywhere from a few days to a few weeks, depending on the service provider.
  6. Confirm the transfer: Once the transfer has been completed, you should receive confirmation from your service provider. You should also test the landline to ensure that it is working correctly.

If you are with Telstra you can follow the guide here

Internet Service Provider

Transferring your Internet Service Provider (ISP) when your business typically involves several simple steps:

  1. Notify the ISP: The first step is to notify the ISP of the sale and request a transfer of ownership. You may need to provide documentation such as a previous invoice, purchase agreement, and proof of identity for the new owner.
  2. Check the ISP’s policy: The ISP may have specific policies and procedures for transferring ownership. Check with their customer service department or review their website for information on their process.
  3. Obtain the new owner’s information: You will need to provide the new owner’s contact information, including their name, address, phone number, and email address.
  4. Set up an account for the new owner: The new owner will need to set up an account with the ISP and provide payment information for the service.
  5. Coordinate the transfer: Coordinate with the ISP to ensure a smooth transfer of service upon settlement of your sale. This may involve disconnecting the service from the your account and setting up a new account for the new owner.
  6. Verify the transfer: Once the transfer is complete, verify that the new owner has access to the ISP’s services and that the old owner is no longer responsible for payment.

It’s important to note that the specific steps and requirements for transferring an ISP may vary depending on the provider and location.

Website Hosting Company

Transferring your website hosting company to your buyer is quite straightforward the following steps will guide you through the process.

  1. Transfer Ownership of Domain Names: The domain names associated with the website hosting company must be transferred to the new owner. This can be done through the domain registrar by updating the ownership information.
  2. Transfer Hosting Accounts: Each hosting account must be transferred to the new owner. This can be done by exporting the website data and transferring it to the new hosting account.
  3. Transfer Billing Information: Any billing information associated with the hosting accounts must be transferred to the new owner. This includes payment processing accounts and billing software.
  4. Update Contact Information: The contact information associated with the website hosting company, including email addresses and phone numbers, must be updated to reflect the new ownership.

Business email address

Here are the general steps to follow when transferring a business email address

  1. Notify your email service provider: You’ll need to notify your email service provider that you intend to transfer the business email address to a new owner. They may have specific instructions or forms you need to complete.
  2. Create a new email account: The new owner should create a new email account with your email service provider. This will allow them to set up their own login credentials and access the email account.
  3. Backup email data: Before you transfer the email address, it’s important to backup any important email data, including contacts, email history, and any other important files.
  4. Transfer the email address: Once the new email account is set up and the data is backed up, you can transfer the email address to the new owner. This typically involves changing the login credentials and transferring ownership of the account to the new owner.
  5. Update contact information: After the transfer is complete, it’s important to update all contact information associated with the business email address. This includes updating any saved email signatures.

It’s important to note that the process of transferring a business email address can vary depending on your email service provider and the terms of the sale. Be sure to review any agreements or contracts related to the sale of the business to ensure that you are following the proper procedures.

Email Database


Business App


Social Media Platforms


Outdoor Seating License


Liquor License


All suppliers – New credit applications will need to be completed.


All utility suppliers such as Gas, Electric and Water


Garbage Company


Periodic Maintenance Agreements i.e. Canopy Filters, AC etc.


POS System




Delivery Partner Systems i.e. Uber, Deliveroo


Preorder Systems i.e. Hey You, Skip


Food licence applications/Council Registration


Equipment Rental applications


Security service applications (back to base – CCTV)


Music subscriptions and Licenses